Complaints and Feedback in relation to NERA services

NERA strives to deliver the highest quality of service to our customers and always tries to respond to customer needs in a professional, courteous and timely manner. We would like to hear if your experience of NERA did not meet these high standards.

Anyone who is concerned about any aspect of the service received from NERA, or who considers that a member of staff of NERA dealt with them other than in a professional, fair or impartial manner, should advise the NERA staff member concerned of their dissatisfaction. If the matter remains unresolved, a formal written complaint can be made to the Regional Manager of the complainant’s area, outlining the details of the complaint.  The complaint will then be examined according the “Complaints about NERA” process. Such complaints may be submitted by post or via the email address: feedback@employmentrights.ie .

  1. The Regional Manager will investigate you’re the complaint and provide the complainant with a response/remedy

  2. If the complainant is not satisfied with the response or remedy proposed by the Regional Manager, he/she should address the complaint to the Director of NERA, who will have the matter investigated and provide a response/remedy

  3. If a complaint relates to staff at or above the level of Regional Manager, it should be addressed directly to the person in the first instance and then to the Director if the matter has not been resolved.

If a complainant is not satisfied with the outcome of NERA’s investigation of the complaint, he/she may make a complaint to the Ombudsman who may investigate the matter.

Please note the email address above is solely intended for use in relation to complaints and feedback regarding NERA's services and it is not the appropriate channel for employment rights queries.  Such queries must be submitted via NERA eForm service .  NERA cannot guarantee a response to employment rights queries sent via this email address.

If you wish to submit a query regarding an employment rights issue, please use our eForm

If you wish to make an employment rights related complaint to Workplace Relations, please use the Single Complaint Form.